Terms and Conditions

Welcome to Nicole by Diane Alex (nicolebydianealex.com). These Terms & Conditions govern your access to and use of our website and any purchases made through it. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Nicole by Diane Alex is a boutique designer label offering women's and children's apparel, operated by Diane Bridget Alex, based in Kochi, Kerala, India.

2. Eligibility

By using this Site, you confirm that you are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian.

3. Products

We make every effort to display our products, including colours, fabrics, and details, as accurately as possible. However, we do not guarantee that your device's display will accurately reflect the actual product. Product images are for illustrative purposes.

Since many of our pieces are boutique or limited-run designs, availability may be limited and subject to change without notice.

4. Pricing & Payment

All prices listed on the Site are in Indian Rupees (INR) unless otherwise stated, and are inclusive of applicable taxes unless mentioned otherwise. We reserve the right to change prices at any time without prior notice.

Payments are processed securely through our third-party payment gateway partners. We do not store your card or payment details on our servers.

5. Order Acceptance

Your order is an offer to buy a product. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

6. Shipping

Shipping timelines and charges are outlined in our Shipping Policy. We are not responsible for delays caused by courier partners, customs, or circumstances beyond our reasonable control.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, available on the Site. Please review it carefully before making a purchase.

8. Intellectual Property

All content on this Site, including but not limited to designs, images, logos, product descriptions, and text, is the property of Nicole by Diane Alex and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Site without our prior written consent.

9. User Conduct

You agree not to use the Site for any unlawful purpose, or in any way that could damage, disable, or impair the Site or interfere with any other party's use of it.

10. Limitation of Liability

To the fullest extent permitted by law, Nicole by Diane Alex shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or products purchased through it.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.